As a family-oriented organization, we greatly respect your privacy and consider the protection of your personal data to be of our highest priority. Accordingly, we are dedicated to strictly complying with the provisions of applicable data protection laws in both the United States and the European Union.
Collection of Personal Information
Au Pair International only collects personal data if you register as a user of our website. We do not transmit data to companies or individuals other than users of our website, or those related to daily operations of the Au Pair Program, for either commercial or non-commercial purposes.
By registering, you consent to authorize your data to be accessed by Au Pair International employees and website users.
As a registered host family, your personal information is visible to employees of Au Pair International. It is also visible to interviewing au pairs and the au pair you may currently be matched with. The information these parties can see includes:
- The names of all family members living in your home
- Birth dates of family members
- Home address
- Details you provide about your home and neighborhood
- Home phone
- Host Parent email addresses
- Marital Status
- Primary language(s) spoken in your home
- Family Background Information
- Special needs of children
- Dear Au Pair Letter
- Family photos you choose to share
- Weekly schedule
Special Categories of Data may include:
- Special needs of children
As a registered au pair, your personal information is visible to employees of Au Pair International. It is also visible to those host families you choose to interview with as well as the host family you may be currently matched with. The information these parties can see includes:
- Full name
- Date of birth
- Height and weight
- Home country
- Marital status
- Family background information
- Travel history in relation to the program
- Educational background and transcripts
- Childcare experience
- Childcare references
- Personal references
- Personal letter to potential host family interviewers
- CV or resume
- Personal photos
- Driving history and copy of drivers’ license
- Copy of passport
- Medical records
- Criminal record transcript
- Psychometric test
Special Categories of Data may include:
- Medical Records
- Other health information collected that speaks to the
candidates’ ability to participate in the cultural exchange program.
Contractors and Remote Workers
At Au Pair International, we regularly use contractors and remote employees. Regardless of whether our staff is utilized on a contract basis or a full-time staff basis, all are required to adhere to our security protocol in regard to your personal data.
Protection of Children’s Privacy
Au Pair International is in strict compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website and services are all directed to individuals who are at least 13 years old or older.
Information Security and Encryption
Au Pair International maintains physical, electronic and procedural safeguards to protect the confidentiality and security of the personally identifiable information we collect. This website is encrypted using SSL (https) to ensure that your data are encrypted when being transmitted between your browser and our server. Data you have entered are thus protected from being viewed by third parties whilst being transmitted between your browser and our server.
Use of “cookies”
This website uses technology by the name of “cookies”. Cookies are text files saved on your computer for record keeping purposes. Cookies assist in providing information on users of this website in order to analyze their behavior.
As you browse our site, advertising cookies will be placed on your computer so that we can understand your browsing history and interests. This will enable us to present you with retargeting advertising on other sites based on your previous interaction with our site.
While cookies do not collect personally identifiable information, they do identify a user’s computer. We do not combine a user’s cookie information with that of their personally identifiable information in order to detect who you are or what your name or e-mail address is.
Most browsers automatically accept cookies but allow each user to change these settings to prevent cookies from being stored on their personal computers. Please note that by refusing the installation of cookies in your web browser, you may not be able to use the full functionality of our website.
Au Pair International does not process payment information through our website. We may engage a third party to process payments made for products and services offered. You have a right to request information on our current payment processor at any time. Please see the section “How to exercise your legal rights” below.
Occasionally, we may contact you with information regarding contests operated by Au Pair International, au pair destination trips, changes in program regulations, or various other marketing materials. You may revoke consent to the use of your data for this purpose at any time, should you no longer wish to receive these e-mails. For marketing newsletters, you may effectively revoke consent of future correspondences by clicking on the “opt-out” link located at the bottom of the received newsletter. It is also sufficient to send an e-mail to: firstname.lastname@example.org with the subject line “Marketing revocation”. Please ensure that you send us your e-mail from the same e-mail address you use to access the Au Pair International website. This revocation does not apply to regulatory or pertinent program updates.
If you reached our website by clicking on a Google or Bing advertisement, a cookie will be placed on your computer via Conversion Tracking. It remains valid for 30 days. To the extent you visit certain Au Pair International pages whilst the cookie is valid, both we, Google and Bing are able to see that you have clicked on our ad and were directed to our website. This allows us to gauge how many users have clicked on our advertisements.
Au Pair International uses a service by the name of Google Analytics to assist us in analyzing how users browse our website. The information generated by the cookie regarding your use of the website will be transmitted to and stored by Google on servers in the United States.
With your consent, when you start your visit to our website, we apply the “Facebook Pixel” of Facebook Inc. 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). You may only declare your consent to the application of the pixel if you are older than 13 years of age. If you are younger than 13 years of age, you should ask your parent or guardian for permission.
With use of the Facebook pixel, we are able to track the actions of users after they have viewed or clicked on one of our Facebook advertisements. This gives us the ability to gauge the effectiveness of our Facebook marketing campaigns. The recorded data we receive from Facebook is anonymous and not traceable to any individual user. The data itself is processed by Facebook. Facebook uses the data for its own purposes such as advertising, for example, in accordance with its own data protection guidelines (https://www.facebook.com/about/privacy/). With the application of the pixel, Facebook may also store a cookie on your computer.
Whenever we transfer your personal data outside the United States, we will comply with applicable data protection law. Some of the mechanisms we may choose to use when undertaking an international transfer are:
The transfer of your personal data is to a country that has officially been deemed to provide an adequate level of protection for personal data.
We may use specific contracts with partners outside the United States to ensure a mutual understanding regarding the security protocols associated with your personal data.
We will only keep your personal data for as long as necessary to fulfil the purposes of the Au Pair Program, including for the purposes of satisfying any legal, accounting, or regulatory requirements.
Host family and au pair data for participants in the program, current and former, will be kept on file for a period of ten years.
Your legal rights
If the General Data Protection Regulation applies to you because you are in the European Union, you have rights under data protection laws in relation to your personal data:
- The right to be informed – Au Pair International is obligated to inform you how we use your personal data;
- The right of access – as a registered user of the Au Pair International website, you have a right to access the personal data that we hold about you;
- The right to rectification – you have a right to request correction of incomplete or inaccurate data that we hold about you;
- The right to erasure – also known as the ‘right to be forgotten’, you have the right (in certain circumstances) to request that your personal data be deleted. The personal data for Host Family and Au Pair Participants that were previously, or are currently active in the program, will be retained by Au Pair International for a period of 10-years for regulatory and legal purposes;
- The right to restrict processing – you have a right in certain circumstances to ask us to suspend processing your personal data;
- The right to data portability – as a registered user of the Au Pair International website, you have a right to request a copy of the personal data that we hold about you; and
- The right to object – you have the right to object to us processing your personal data (for example, if you object to us processing your data for direct marketing);
Au Pair International subject to the investigatory and enforcement powers of the Federal Trade Commission.
How to exercise your legal rights
Data Protection Officer
Au Pair International
Au Pair International does not charge a fee to access your personal data (or to exercise any of the other rights).
Au Pair International representatives may need to request specific data from you to confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all data requests within one month.
If you need help regarding the Au Pair Program, or this website generally, please contact us here:
The Au Pair Program is governed by rules and regulations set forth by the United States Department of State. In the event dispute resolution is necessary via a third party, Au Pair International will utilize independent auditors from the Department of State.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. You can do this by logging in and updating your account. Thank you.